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Knowledge base
Getting Started
Creating a case
7
Creating a case
How to download the Web App
Forgot your password, or setting one up for the first time?
Adding a case contact
Draft cases
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Tracking a case
4
What is the best way to communicate with First AML?
Tracking case progress
Reminders
Status updates
Case navigation
11
Politically Exposed Persons
Continuous monitoring
AML Profile tab
Case navigation
Documents tab
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Case management
9
Approving a case
Assigning users
Exceptions
How to download a case report
How to download case documents
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Verification process
Verification process
1
Process overview
Individual verification
7
Individual verification process
Electronic verification
Manual verification
Individual acting on behalf
Verification sources
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Client verification
9
Individuals
Sole trader
Trusts
Partnerships
Private companies
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Client concepts
5
Ownership structure mapping
Beneficial owners
Source of Wealth/Funds
Client contact
Exempt Entities
Re-verification
1
Re-verification
Screening
2
Screening
Entity Screening
First AML ecosystem
1
First AML ecosystem
Verification settings
2
Verification settings
Centrix FAQs
Verification levels
5
Simplified
Standard
Enhanced
Verification level overview
Automated triggers
Beneficial ownership
0
Continuous monitoring
0
(old) How-To Guides - Previous Financial advisor articles back up
0
(old) How-To Guides
0
Training Hub
ANZ training materials
3
Training for Super Users (AU & NZ)
Training for Platform Users (AU & NZ)
Training for Agents (AU & NZ)
UK training materials
2
Training for Super Users (UK)
Training for Platform Users (UK)
Other onboarding resources
3
User roles
Resources for your Client (AU & NZ)
Resources for your Client (UK)
Customer terms
Customer terms
2
Data Processing Addendum
Privacy Statement
Privacy & Security
Privacy & Security
5
ISO 27001 certification
GDPR compliance
Subprocessors
Security Policy
Multi-factor authentication (MFA)
Audit, Reporting & Compliance
Audits & Reporting
3
Annual reporting
Filtering and sorting
Auditor access
Client Experience
Client Experience
2
What clients see
Verification flow
Developers
Developer documentation
2
Developer documentation
Account setup for public API
Support
Compliance
0
Support
2
Support options
Available hours
Individuals being verified
About First AML
5
FAQ's : You have been asked to provide information to First AML
Who is First AML and why are they contacting me?
Why do I have to provide information?
What is ‘anti-money laundering’?
First AML Domain Names
Individual verification
5
How do I complete the verification form?
Alternatives to electronic verification
How to Complete The Identity Verification Form - Mobile
How to Complete The Identity Verification Form - Desktop
How to Complete The Identity Verification Form - Desktop to Mobile
What do I need to provide?
1
Entity verification
How do I upload documents?
1
How do I upload documents?
Troubleshooting
1
Error messages: missing token / access denied