We want to ensure your cases are completed as efficiently and quickly as possible. To achieve this, we have multiple resources that you can use to help introduce First AML to your clients. This will ensure that they know who we are and that we will be reaching out shortly, reducing any delays in providing us with the necessary information and documents.

Here are some materials that you may choose to share or use in your communications with your clients:

Client one-pager

Feel free to use our one-pager as a document included in your onboarding documentation as a way of informing them who First AML are and what they may need to provide for CDD. Replace any [CUSTOMER] fields with your organisation name and you’re good to go.

• [ANZ] First AML - Client one pager

Client website wording guide

Feel free to use our suggested wording on your website to inform your clients about First AML and our data privacy practices

• [ANZ] Website Copy - Client one pager

Contact email template

This is an email template that you may use to communicate to your client about First AML and the CDD stage of your client onboarding workflow:

Dear [Client],

It is great to have you on board with [Your Company Name], we are excited to work with you.

The next step in our onboarding process is to complete the Customer Due Diligence process. This verification process is an important part of ensuring [Company Name] is compliant with legislative requirements.

Optional extra: Please note that due to the high risk of money laundering in the property market, it is crucial that we conduct identity verification on all associated individuals.

We have partnered with First AML to complete this process. They will reach out to you on our behalf for your identity information, contact information for any additional individuals and entity information (if applicable). This information will be requested via email shortly.

Please ensure that you complete the request as soon as possible.

Once complete, we can proceed with our relationship. [If you do not complete this request, we may not be able to proceed.]

Please feel free to contact us if you have any questions. To learn more about First AML and the process, please refer to the attached information sheet or go to their Help Centre.

Kind regards, [Name]