Tracking a Case

Urgent Cases
Summary If there are urgent cases, please try to submit the case as soon as possible to give the First AML team a reasonable amount of time to process t...
Fri, 16 Sep, 2022 at 4:17 PM
Follow-ups & Reminders
Summary First AML will send periodic reminders to Customers who are not cooperating or are slow to respond. Reminders may be in the form of E-mails P...
Fri, 16 Sep, 2022 at 4:06 PM
How to track the progress of a case
Summary Reporting Entities can monitor the progress of cases in the First AML Platform. Verification results for individuals who have been verified will...
Fri, 16 Sep, 2022 at 4:09 PM
How to navigate a case: what does each tab mean?
Summary This article will explain what each tab within a First AML case means, helping you to understand how to navigate your case in the First AML plat...
Fri, 16 Sep, 2022 at 4:08 PM
Documents Tab
Summary The Documents Tab allows you to upload documents related to the case i.e. any documentation you already have on file which may be related such ...
Tue, 30 Aug, 2022 at 9:37 AM
What is the best way to communicate with First AML?
Summary  If you need to communicate with the AML specialist assigned to a case, the fastest way to do so is via the Notes section on the Platform. If yo...
Wed, 31 Aug, 2022 at 2:53 PM
What do the Case Status and Individual Status mean?
Summary Once a case has been submitted in the First AML Platform, there is a Case Status that will show the progress for the case as well as a status fo...
Mon, 29 Aug, 2022 at 2:27 PM
Notes Section
Leave any notes here for our analyst team that might assist them conducting the customer due diligence. This is also a place where you can keep your own int...
Wed, 31 Mar, 2021 at 10:41 AM
Case Details
This tab shows you who has requested the case (automatically populated) and allows you to add a Case Lead if you like. The case lead may be a Partner or Dir...
Tue, 30 Mar, 2021 at 1:05 PM
What is in the Entity Structure tab?
Summary The Entity Structure Tab displays a visual representation of your customers entity structure based on their shareholding arrangement.  To vi...
Wed, 31 Aug, 2022 at 10:16 AM