First AML will send periodic reminders to clients who are not cooperating or are slow to respond. 

Reminders will be in the form of E-mails and in the cadence of business days 2/4/7*/10* after the case is submitted.

These reminders could also be sent in the form of an SMS depending on your region.

*Days 7/10 will also have reminders sent to the case requester/case lead to help assist with their clients.

Day 14 the case will be moved to Dormant status.

(If you find the contact details for your client is incorrect, please reach out to support - Click here to find out how)

For more details on case statuses - Click here

For more details on how to track the progress of a case - Click here