Case management

Adding/removing users
Summary If you are looking at how to add, remove or amend any of the users in the system, you can with Platform Admin-, Team Admin- or Office Admin acce...
Thu, 10 Nov, 2022 at 1:37 PM
Approving a case
Summary  First AML will complete the Customer Due Diligence process per the Standard Operating Procedure in accordance with the AML legislation. Noting ...
Tue, 1 Nov, 2022 at 10:04 AM
Assigning users
Summary  This feature is commonly used by team members who share work on certain cases.  For example, this feature can be utilised if you as a solic...
Tue, 1 Nov, 2022 at 10:05 AM
Exceptions
Summary This articles outlines everything about CDD Exceptions. From what an exceptions is, how it appears on the First AML platform, who can use this f...
Fri, 2 Dec, 2022 at 11:12 AM
How to download a case report
Summary  This article will guide you on how to download a case report for your internal records. This report includes an overview of the case details su...
Mon, 3 Oct, 2022 at 10:19 AM
How to download case documents
Summary  First AML customers with the relevant permissions* have the ability to download underlying documents from cases. The 'download all' f...
Thu, 15 Dec, 2022 at 11:31 AM
Malware Scanning Feature - Entity Documents
Summary When First AML verify an entity, such as a Private Company or Trust, certain documentation needs to be collected, for example when a Trust is...
Wed, 21 Sep, 2022 at 3:50 PM
What are the different roles in the platform?
Summary  When setting up users in the platform, they can have different permissions and access around the platform. For example, some might be able to a...
Tue, 13 Dec, 2022 at 1:05 PM