Case management

Approving a case
TABLE OF CONTENTS Summary  Video Demonstration Detailed Description  Step 1 Step 2 Step 3 Summary  First AML will complete the Customer Due Dil...
Thu, 19 Sep, 2024 at 4:02 PM
Assigning users
TABLE OF CONTENTS Summary Detailed Description  Step 1: Navigate to your case Step 2: Assign   Summary  This feature is commonly used by team membe...
Thu, 19 Sep, 2024 at 4:02 PM
Exceptions
TABLE OF CONTENTS Summary What is an exception? Exceptions Feature in the Platform What roles can add an exception? How do I add an exception? Video:...
Thu, 19 Sep, 2024 at 4:04 PM
How to download a case report
TABLE OF CONTENTS Summary  Step 1: Get Started Step 2: Print Icon Step 3: Save and download Summary  This article will guide you on how to downlo...
Thu, 19 Sep, 2024 at 4:04 PM
How to download case documents
TABLE OF CONTENTS Summary  Detailed Description Step 1: Get Started  Step 2: Determine which documents you need Option 1: All case documents (everythi...
Thu, 19 Sep, 2024 at 4:08 PM
Lite case escalation
TABLE OF CONTENTS Summary When should I escalate a Lite case? How to escalate a Lite case Step 1: Find the case on your dashboard Step 2: Click the...
Thu, 19 Sep, 2024 at 4:09 PM
Malware scanning feature - entity documents
Summary When First AML verify an entity, such as a Private Company or Trust, certain documentation needs to be collected, for example when a Trust is in...
Thu, 19 Sep, 2024 at 4:09 PM
Managing Ongoing Monitoring
TABLE OF CONTENTS Summary How to manage Ongoing Monitoring for an individual (or entity) customer How to manage Ongoing Monitoring in bulk Summary ...
Thu, 3 Apr, 2025 at 10:19 AM
Managing platform users
TABLE OF CONTENTS Summary Add a User Remove a User Updating a user role or office Summary If you are looking at how to add, remove or amend any o...
Thu, 19 Sep, 2024 at 4:11 PM
Profiles
TABLE OF CONTENTS Summary Profile sections breakdown Overview  Associated parties Ongoing monitoring Activity Log Summary Profiles allow you to ha...
Mon, 17 Mar, 2025 at 2:59 PM