TABLE OF CONTENTS
- When should I escalate a Lite case?
- How to escalate a Lite case
Escalating the case to us for rework means we can retrieve your client’s information and in most cases, they won’t need to re-supply information via a new case.
Step 2: Click the "Escalate case" button located at the top right of the case
If an individual on a Lite case has a "Consider" or "Failed" result, you can click the "Escalate case" button to request further investigation from First AML.
If no further investigation is required from First AML, you can click on the "Complete case" button.
A new standard case will be created and available in your Drafts section. You can update the case or add any notes or documents for our team to review.
Use the linking ID to switch between the old/completed Lite case, and the new escalated Standard case.
(Once the lite case is escalated, a new standard case will be created, and the old lite case will be abandoned)
Submit the case for our team to begin work.
You will be able to see both the completed Lite case, and the new Standard case in your dashboard.
For more details on how to track an in-progress case: Click here