First AML customers with the relevant permissions* have the ability to download underlying documents from cases. The 'download all' function gives you the ability to download all documents associated with a case and/or associated entities/individuals in a single click.

*Agents do not have permission to access this function. If you are an agent you will need to ask your Office Admin to assist you with this.  


Detailed Description

Step 1: Get Started 

Login to the First AML Platform, then navigate to the relevant case you want to download the documents for.

Step 2: Determine which documents you need

Once you have located the case, you can now decide which documents you wish to download.

Option 1: All case documents (everything within the case)

  • Click on the download button. 
  • Click on the "Entity Structure" tab and then on the relevant entity. 

  • Click on the "Documents" tab and then the download button. 

  • Click on the "Individuals" tab and then on the name of the relevant individual.

  • Click on the "Documents" tab and then the download button. 

Step 3: Save and download

You will receive an email* with a secure link to their downloaded documents. The file will be available for 24 hours, after which time the link will expire and you will need to repeat the process.

*the email will be sent to the email address registered to your First AML account. 

The zip file will automatically download after clicking.