Help Centre

When conducting verification for an individual, you have several options, depending on the verification configuration you've established for your pla...

Where verification is conducted with respect to an individual, such verification will initially be attempted by electronic means. The individual will receiv...

Where electronic verification is not possible (see Electronic verification), manual verification will be attempted. The individual will receive an email con...

Where your Simplified Verification Settings (see Verification settings) require verification of an individual (Agent) purporting to act on behalf of an indi...

To request a copy of the data sources used in the provision of First AML’s services, please contact Support.

The documents specified in your Acceptable Certified Documents setting (see Verification settings) will be considered “acceptable”, provided that any date o...

A document will be considered “acceptably certified” when all of the following criteria are met: The stated profession of the certifier is one of the fol...

TABLE OF CONTENTS Summary Step 1: Troubleshooting tips Step 2: Reporting the issue Summary  If you encounter a black screen when trying to use the ca...