Where electronic verification is not possible (see Electronic verification), manual verification will be attempted. The individual will receive an email containing a link to a secure web form, where that individual will be requested to provide the information set out below, as applicable.
Manual identity verification
For manual identity verification, the individual will be requested to provide an acceptable document (see Acceptable documents) stating that individual’s name and date of birth, acceptably certified (see Document certification):
If the identity verification attempt fails, the individual will be requested to provide an alternative document:
If the subsequent verification attempt also fails, this will be flagged for your attention
Manual address verification
For manual address verification, the individual will be requested to provide an acceptable document (see Acceptable documents) document stating that individual’s name and residential address, dated within your Address Verification Period (see Verification settings), and acceptably certified (see Document certification):
If the address verification attempt fails, the individual will be requested to provide alternative document:
If the subsequent verification attempt also fails, this will be flagged for your attention