TABLE OF CONTENTS
Submitting a ticket via the Help Centre is the most effective way to get in touch with Support and should be used when you have more complex/specific queries, that may not be covered off in our Help Centre articles.
To submit a ticket in the Help Centre
- Go to the Help Centre
- Click on "New Support Ticket" located just below the search bar
Clicking on the bottom right chat icon on the First AML Help Centre gives you access to our chatbot AMLy.
She will try her best to guide you to the most relatable article help resolve your query.
If the suggested article does not answer your question, you also have the options to either:
- Submit a ticket
- Chat to a real person
(Please note: If you choose to chat with a real person when it is out of our business hours between 8:30am - 5:00pm NZST, you will be asked to submit a ticket instead)
You can also phone Support during business hours on our toll free numbers below:
Australia: +61 1800 727 510
AU Business Hours: 8.30am - 5.00pm AEST
New Zealand: +64 800 005 454
NZ Business Hours: 8.30am - 5.00pm NZST
United Kingdom: +44 808 189 0872
UK Business Hours: 9.00am - 5.00pm GMT+1