Summary
If you have a query and are unable to find the relevant solution in our Help Centre articles, you can get in touch with Support who will endeavour to respond to your questions as quickly as possible. Often the best way to get immediate answers is to search the available resources on our Help Centre, however you have the option to submit a ticket which will be directed to our Support team.
If you have urgent queries, feel free to use our live chat function through our chat widget in our help centre to speak with a support agent.
TABLE OF CONTENTS
Help Centre Ticket Submission
Submitting a ticket via the Help Centre is the most effective way to get in touch with Support and should be used when you have more complex/specific queries, that may not be covered in our Help Centre articles.
To submit a ticket in the Help Centre
- Go to the Help Centre
- Click on "New Support Ticket" located just below the search bar
- Fill in the details of your request. (Please note that AML Region is referring to which country your reporting entity is based in, and providing the First AML case number will help with the response time of your ticket).
When a subject or description is entered, on the right side a list will generate of possible existing help centre articles that may be able to assist you in the first instance.
Other Options
You can also phone Support during business hours on our toll free numbers below:
Australia: 1800 727 510
AU Business Hours: 8.30am - 5.00pm AEST
New Zealand: 0800 005 454
NZ Business Hours: 8.30am - 5.00pm NZST
United Kingdom: 0808 189 0872
UK Business Hours: 9.00am - 5.00pm GMT+1