We want to ensure your cases are completed as efficiently and quickly as possible. To achieve this, we have multiple resources that you can use to help introduce First AML to your clients. This will ensure that they know who we are and that we will be reaching out shortly, reducing any delays in providing us with the necessary information and documents.


Here are some materials that you may choose to share or use in your communications with your clients:

Client one-pager

Feel free to use our one-pager as a document included in your onboarding documentation as a way of informing them who First AML are and what they may need to provide for CDD. Replace any [CUSTOMER] fields with your organisation name and you’re good to go.

Client website wording guide

Feel free to use our suggested wording on your website to inform your clients about First AML and our data privacy practices

Contact email template

This is an email template that you may use to communicate to your client about First AML and the CDD stage of your client onboarding workflow:

Dear [Client],
It is great to have you on board with [Your Company Name], we are excited to work with you.
The next step in our onboarding process is to complete the Customer Due Diligence process. This verification process is an important part of ensuring [Company Name] is compliant with legislative requirements.
Optional extra: Please note that due to the high risk of money laundering in the property market, it is crucial that we conduct identity verification on all associated individuals.
We have partnered with First AML to complete this process. They will reach out to you on our behalf for your identity information, contact information for any additional individuals and entity information (if applicable). This information will be requested via email shortly.
Please ensure that you complete the request as soon as possible.
Once complete, we can proceed with our relationship. [If you do not complete this request, we may not be able to proceed.]
Please feel free to contact us if you have any questions. To learn more about First AML and the process, please refer to the attached information sheet or go to their Help Centre.
Kind regards, [Name]

Dormancy Policy

Cases may take longer to close and these are sometimes due to the client not understanding what AML is, why AML is required to be completed or why it is required. These can lead to cases being made dormant.

Introduction to dormancy

Once the initial request has been sent, the follow up cadence will begin. Whilst we see 96% of cases complete within a 14 day period, there are outliers that take longer to complete. Therefore your case will stay open for an additional 7 working days and then moved into dormant status.

If your case is placed into dormant you will need to submit a new case once you have the outstanding information. You only need to submit one contact when the new case is submitted and the platform will pull across any information from the previous case.

Why dormancy?

Whilst we see the majority of cases complete within 14 days, we understand in some cases individuals need a longer time frame to gather information. A case will automatically be placed into the dormant status after 21 business days of the case being open. ~75% of cases (74.95%) are closed within 0-5 days. Only a very small percentage of cases are likely to close after 14 days.

What can you do to avoid dormant cases?

As our customer, we strongly encourage you to notify your clients that you are using First AML to conduct AML checks on your behalf before submitting a case. We have a fantastic one pager available above that explains who First AML are and why we are contacting your clients.

 If you don't have this please let us know and we will have one drawn up for you. We're also more than happy to arrange a meeting to discuss your onboarding process to ensure First AML is introduced in the most optimal way.