TABLE OF CONTENTS


Summary


First AML's short identity verification form enables us to verify your Identity Document and address information quickly and securely. 


This article will explain how to complete your Identity Verification Form, using your Desktop to upload photos of your ID.


Before you begin, you will need to have a photo of your ID downloaded on your computer. You will need either a photo of your Passport, a photo of the front (and back for NZ) of your Drivers Licence, or a photo of the front and back of your National ID.


Please note we cannot accept scans/photocopies, we can only accept clear photographs. 



Note for individuals residing in China


Due to Chinese data laws, if you are currently residing in China you will be unable to access your electronic identity verification form. Please instead provide identity documentation manually, in line with the following guidelines: Alternatives to electronic verification.


If this applies to you, please create a ticket and First AML will send you a secure web form for you to upload your documentation.



Alternative option


If you are unable to complete the online verification form please instead provide identity documentation manually, in line with the following guidelines: Alternatives to electronic verification. 


If this applies to you, please create a ticket and First AML will send you a secure web form for you to upload your documentation. 


For a step-by-step demonstration of the mobile version of the First AML Verification Form, navigate through the above guide: 


  • Press the arrow on the right bottom side of the guide to work through each step of the form. 
  • Use your mouse (or finger if viewing this article on a mobile/tablet) to scroll and view the entirety of each step (the left side of the screen is interactive, you can click the green buttons e.g. 'get started' for a feel of how to complete your form.
  • If you need to go back a step, use the left-facing arrow on the bottom right.

Video Tutorial


Please note the below video does not have audio.





To complete your form on your mobile:
How to Complete The Identity Verification Form - Mobile


To complete the form beginning on your desktop, and continuing on your mobile:
How to Complete The Identity Verification Form - Desktop to Mobile



Step 1: Get Started


  1. Open your email from First AML with the link to your secure ID verification form 
  2. Tap "Verify [your name]'s ID "
  3. Once the form opens, click 'Get started'





  1. Click the tick box to make it green, to provide consent to First AML electronically verifying the information you provide. 
  2. Click the green box: ‘I accept’ 


 


Step 3: ID: Select Country & Type


  1. Click the white box to select the country your ID is from. 
  2. You can either scroll through the dropdown list to find your country, or you can start typing and select your country
  3. Select either 'Passport' or 'Drivers Licence', depending on which ID you will be using to complete the form
  4. Click the green "Next" button




Step 4: Let's Verify Your Identity


  1. Click 'Next'




Step 5: Upload ID


  1. To upload a photo of your ID from your desktop files, click 'or upload photo- no scans or photocopies'
  2. Click 'Upload photo'


If you do not have your ID photo downloaded on your computer and want to take photos of your ID with your mobile phone, click 'Continue on phone' and follow from step 6: How to Complete The Identity Verification Form - Desktop to Mobile 





Step 6: Upload Photo


  1. Select your ID document for upload.




Step 7: Check Image


  1. If the details of your ID Document are clear and unobstructed, click 'Upload'

-If you need to upload a different photo, click 'Redo'




Step 8: Record Video


  1. Click 'Record video'





Step 9: Get Ready to Record


  1. Position your face within the oval frame
  2. Click the red camera icon to start recording




Step 10: Take Video


  1. Your screen will display three digits, say each digit out loud, then click 'Next step'
  2. Turn your head to the right/left (depending on your instruction), then face forward, and click 'Finish recording'




Step 11: Check Video & Phase Complete 


Here you have the option to replay your video. 

  1. Click 'Upload' if you are happy with the video, OR click 'Redo' if you need to retake the video
  2. If you have pressed 'Upload' in step 1, now click 'Next'

Step 12:  ID Details 


The details of your ID will automatically populate into this page. 


Please double check the inputs to make sure they are correct. 


1. Driver Licence OR Passport Number

1A. Version Number (NZ Licence only)

2. Expiry Date
3. First Name

4. Middle name (if present)
5. Last name
6. Date of birth


Once you have reviewed your details, press "Next". 




Step 13 (Final Step): Other Details


Please complete the final step by entering your contact details, citizenship & address.  


  1. Click the white box for each field to prompt the keypad to open, and type in your details. 
  2. After you have completed each field, click 'Submit'



Form Complete: Thank you! 


Once you have successfully submitted your form you will be shown the following confirmation.