Welcome to the First AML Training Hub! This video series will help you learn how to use the First AML Platform and improve your customer onboarding workflow.

Time to complete: 16 Minutes

TABLE OF CONTENTS

• Part 1 - Introduction to First AML
• Part 2 - Platform & Help Centre navigation
• Part 3 - Submitting a case
• Part 4 - The client's experience
• Part 5 - Monitoring an In Progress Case

Part 1 - Introduction to First AML

Additional Resources for Part 1

• Help Centre
• Resources for your clients
• Forgot your password, or setting one up for the first time?

Part 2 - Platform & Help Centre navigation

Resources for Part 2

• Help Centre
• Getting Started
• Verification Process
• Training Hub 
• How to contact Support
• Platform Login Page - APAC
• Platform Login Page - EU
• Case statuses

Part 3 - Submitting a case

Resources for Part 3

• Creating a case
• Adding a case contact
• Verify in person

Part 4 - The client's experience

Resources for Part 4

• What clients see
• Email reminders
• EIV video for AU (without biometric)
• EIV video for NZ (with biometric)
• EIV video for UK (with biometric)
• Task list video for AU
• Task list video for NZ & UK

Part 5 - Monitoring an In Progress Case

Resources for Part 5

• Tracking case progress

Congratulations, you’ve now completed your Training Hub modules! Now you are ready to start using the First AML Platform to improve your customer onboarding workflow. If you have any questions, feel free to ask AMLy or submit a support ticket on our Help Centre.