Welcome to the First AML Training Hub! This video series will help you learn about implementing First AML within your customer onboarding workflow. Please watch all of the videos here and read through the additional resources to ensure you make the most of the First AML solution.
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If there are more staff who will be using the First AML Platform, we also have Platform User and Agent Training Modules that cover the main features of the Platform without the implementation information and Super User-only features.
Time to complete: 33 Minutes
Share these modules with your staff to ensure they are equipped before using the First AML Platform:
TABLE OF CONTENTS
- Part 1 - Introduction to First AML
- Part 2 - Platform & Help Centre navigation
- Part 3 - Submitting a case
- Part 4 - The client's experience
- Part 5 - Monitoring an In Progress Case
- Part 6 - Reviewing and approving
Part 1 - Introduction to First AML
Additional Resources for Part 1
- Help Centre
- Onboarding Form
- Centrix & DIA Application Guide
- Resources for your clients
- What are the different roles in the platform?
- Forgot your password, or setting one up for the first time?
Part 2 - Platform & Help Centre navigation
Additional Resources for Part 2
- Help Centre
- Getting Started
- Verification Process
- Training Hub
- How to contact Support
- Platform Login Page
- Case statuses
- Reporting tab
- Adding and removing users
Part 3 - Submitting a case
Additional Resources for Part 3
- Creating a case
- Case name and reference
- Adding a case contact
- Verify in person
- AML Profile tab
- Case details tab
- Notes tab
- Documents tab
Part 4 - The client's experience
Additional Resources for Part 4
- What clients see
- Email reminders
- EIV video for AU (without biometric)
- EIV video for NZ (with biometric)
- Task list video for AU
- Task list video for NZ & UK
Part 5 - Monitoring an In Progress Case
Additional Resources for Part 5
Part 6 - Reviewing and approving
Additional Resources for Part 4
Congratulations, you’ve now completed your Training Hub modules! Now you are ready to start using the First AML Platform to improve your customer onboarding workflow. If you have any questions, feel free to ask AMLy or submit a support ticket on our Help Centre.