Summary


Once a case has been submitted in the First AML Platform, there is a Case Status that will show the progress for the case as well as a status for each individual to show the progress of that particular individual. This article will go through what each status mean.




TABLE OF CONTENTS



Detailed Description 


Case Statuses


Draft

If a case is showing as Draft, the case is currently only viewable by the case requester and certain team members in the First AML Dashboard until the case requester is ready for the case to move into "In progress" to be actioned.


(For more information on what is draft and how to create/delete a draft case - Click here)



In Progress

If a case is showing as In Progress, the case has been sent to the First AML Specialists and they are currently conducting customer due diligence for the individual or entity submitted.



Ready for Review

If a case is showing as Ready for Review, the customer due diligence has been completed by the First AML Specialists and the case is waiting to be reviewed and approved by your internal AML Compliance Officer or relevant person.


(Please note that not all users of the First AML Platform have access to cases that are set to Ready for Review; therefore if your case has disappeared from your "In progress" section on your dashboard, it may be moved to "Ready for Review" status)



Completed


If a case is showing as Completed, the case has been reviewed and approved by your internal AML Compliance Officer or relevant person.



Abandoned


If a case is showing as Abandoned, the case has been closed.


To abandon a case, please notify the AML Specialist team via the Compliance Team Notes section. If a case is abandoned after a follow-up has been done, there will be an abandoned case fee. The charge for abandoned cases will be the standard case fee.



Dormant

If there has been no response or noncooperation from a Customer for 14 days then First AML will mark the case as ‘Dormant’. The Reporting Entity will not be notified, and the case will be invoiced at the end of the month it was marked Dormant. The charge for the Dormant case will be the standard case fee. 

This status occurs generally because the individuals being verified in the case are not cooperating or have not provided useful information. 


To re-open a dormant case, the individuals being verified will need to provide information for the case to the assigned Specialist; the Specialist will then re-open the case once the information is received.



On Hold

If a case is showing as On Hold, the work being conducted on the case has been temporarily put on hold. Moving a case to this is confirmed by our direct client.  


(Please note: If a case has been put ‘On Hold’ for more than 14 days, the case will be moved to ‘Dormant.’)




Individual Statuses


You can check the status of individual cases by logging in to the platform and clicking on the relevant case. This will take you straight to the 'Individuals' tab. You will be able to see a list of the individuals who require verification and their status. 


If their status has 'Pass' it means that First AML has received ID information and it has passed all our checks (ID, Address and PEP). 


In some cases, the client has provided information but it may not be fully complete still if something is outstanding, or the information provided may not be usable. If you need confirmation of what we are waiting on, you can check the activity log where our Specialist team will confirm this.


Below example showing that Judy has been verified, but we are still awaiting information from Wayne as he is still in the 'In Progress' status.


(Please note for cases involving entity verifications, having individuals all pass may not mean all verifications are done, as the case may still be missing entity documents.)