Summary


Once a case has been submitted in the First AML Platform, there is a Case Status that will show the progress for the case as well as a status for each individual to show the progress of that particular individual. This article will go through what each status mean.




TABLE OF CONTENTS




Detailed Description - Case Status

In Progress

If you case is showing as In Progress, your case has been sent to the First AML Analysts and they are currently conducting customer due diligence for the individual or entity submitted.


Ready for Review

If a case is showing as Ready for Review, the customer due diligence has been completed by the First AML Analysts and the case is waiting to be reviewed and approved by your internal AML Compliance Officer or relevant person.


(Please note that not all users of the First AML Platform have access to cases that are set to Ready for Review; therefore if your case has disappeared from your "In progress" section on your dashboard, it may be moved to "Ready for Review" status)


Completed


If a case is showing as Completed, the case has been reviewed and approved by your internal AML Compliance Officer or relevant person.


Abandoned

If a case is showing as Abandoned, the case has been closed.


Dormant

If a case is showing as Dormant, no progress has been made with the case and no further work will be conducted. This status occurs generally because the individuals being verified in the case are not cooperating or have not provided useful information. 

To re-open a dormant case, the individuals being verified will need to provide information for the case to the assigned analyst; the analyst will then re-open the case once the information is received.



On Hold

If a case is showing as On Hold, the work being conducted on the case has been temporarily put on hold. Moving a case to this is confirmed by our client.





Detailed Description - Individual Status


You can check the status of individual cases by logging in to the platform and clicking on the relevant case. This will take you straight to the 'Individuals' tab. You will be able to see a list of the individuals who require verification and their status. 


If their status has 'Pass' it means that First AML has received ID information and it has passed all our checks (ID, Address and PEP). 


In some cases, the client has provided information but it may not be fully complete still if something is outstanding, or the information provided may not be usable. If you need confirmation of what we are waiting on, you can check the activity log where our Analyst team will confirm this.


Below example showing that Judy has been verified, but we are still awaiting information from Wayne as he is still in the 'In Progress' status.