If you need to communicate with the analyst assigned to a case, the fastest way to do so is via the Notes section on the Platform. If you would like, you can also send the analyst an email.
(If you are looking for an update on a case, or when our analysts last contacted your client, please refer to the activity log function. For further information on activity logs Click here)
Please note that not all roles have access to update the notes section once the case is in the "In progress" status' therefore you can also create a ticket in the help centre or email the First AML support team for assistance:
Support Team Contacts:
Australia - firstname.lastname@example.org
New Zealand - email@example.com
United Kingdom - firstname.lastname@example.org
If you would like to add a note, simply click on the Notes tab and write your note with your initials and date. This will generate a notification for the analyst.
If you would like to send the analyst an email, you are able to find their information in the top right hand corner of the case. Click on the page icon and it will copy their email address.