TABLE OF CONTENTS

Summary

First AML leverages third party data providers to perform electronic identity verification (EIV) checks on individuals when requested by our customer.


To view any individual's verification report in your First AML case, click into the individual's profile (through clicking their name from the 'Individuals' Tab) and  navigate to the "Verifications" tab.


This article will explain how to interpret your report results & download an individual's report. 


The checks and results that show in any report will depend on the Verification level selected by the case submitter. See further information on Verification levels here. 


Report structure


First AML's Verification report consists of a results summary at the top of the tab, followed by a detailed breakdown of each check underneath. For a full example, scroll to the bottom of this article. 


Results summary



Results breakdown 


KYC: Personal Details (Full name, Date of birth)


Details the 'Full name' and 'Date of birth' checks and results. Includes the details checked, the data sources the details were run against, and which were successful.


These checks will each result in either a PASS or a FAIL result based on whether the information checked can be matched against an independent data source.


KYC: Address 


Details the 'Address' result. Includes the address which was checked, the data sources the address was run against, and whether any these were successful.


This check will result in either a PASS or a FAIL result.


First AML will endeavour to first electronically verify an individuals address as per our standard operating procedure. This means that the individual was able to be externally verified by independent sources, so a PASS result satisfies the address verification requirement and a manual Proof of Address document is not needed.


ID Anti-tampering


First AML's third party provider employ a variety of techniques designed to identify fraudulent documents. It checks the internal and external consistency of the identity document provided by the applicant to identify potential discrepancies. The potential results are:


  1. REJECTED: Our service provider can't process the document image, or the document isn't supported for processing. Alternatively, the age of the applicant may be too low (the standard threshold is 16 years old). 
  2. SUSPECTED: Our system has detected there could be digital tampering, security features aren't present etc. 
  3. CAUTION: Our system has flagged elements of the document that don't lead to a clear result (for example, expired document or customer is taking a photo of a scanned document).
  4. CLEAR: All underlying verifications passed. There are no indications the document is fraudulent.



Reasons for failure


If you see a Rejected, Suspected, or Caution result, you will be presented with information as to why this result has occurred to help you to determine the next step. 


Age validation 

Asserts whether the age calculated from the document's date of the birth data point is greater than or equal the minimum accepted age set at the account level. The default minimum age is 16 years old.


Compromised Document 

Asserts whether the image of the document has been found in our internal database of compromised documents.


Data Validation 

Asserts whether algorithmically validatable elements are correct. If 'Document Expiration' shows a flag, this means that the document has expired. If 'Expiry Date' is flagged, this means that the expiration date has the incorrect format.


Image integrity 

Asserts whether the document was of sufficient quality to verify. 


Visual authenticity 

Asserts whether visual (non-textual) elements are correct given the document type.


Example of a REJECTED result



What to consider when you receive a REJECTED result


When we receive a rejected anti-tampering result in our platform, it means our system hasn't been able to complete the relevant checks to confirm the ID hasn't been tampered with. 

Often, we see Rejected results due to the original ID document being damaged or parts of the ID has been cut off in the photo (e.g. the MRZ section on a Passport). 


When this occurs, we will contact your client to ask them to complete our EIV form again and we will provide guidance on how this should happen (e.g. if a driver's licence is damaged, we will request they complete the EIV form with another form of ID). In the event the client cannot provide this we will escalate to the compliance officer.

If the result is "Caution" or "Suspected" the compliance team should review the ID document to see if they're happy to accept the verification. If they are not, they can rework the case to advise of First AML of the next step they would like to take e.g. ask the individual to complete a new form or provide a certified copy of their ID.

If your compliance team accept the ID that has been flagged for anti-tampering we would recommend to add a note in the compliance team notes section for audit purposes.










Biometric (Facial comparison)


First AML's third party provider compare the video or photo* provided by the applicant to the face on the document provided. It aims to prove identity document ownership so that only the owner of the identity document can use it to verify their identity and access services. 


The facial recognition report has an overall result, which is either a CLEAR or CONSIDER. When a CONSIDER result is generated, the report will present any issues found. 


Depending on the reason, and your risk appetite you may decide to reject the user, or manually review and override the result.


*Individuals (your clients) have the option to provide a self-portrait photo via the First AML EIV form rather than submit a video. This option will appear within the form if the individual spends more than 15 seconds on the video page without interacting with the screen. This photo will be reviewed by our facial recognition technology and appear within the individual's verification report for your review. 


Reasons for failure


Face Comparison

Asserts whether the face in the document matches the face in the live photo.


Image integrity

Asserts whether the quality and integrity of the uploaded files were sufficient to perform a face comparison.


Visual Authenticity

Asserts whether the person in the selfie or video is real.


Example of a CONSIDER result:



Govt. ID check (NZ customers only)


Reasons for failure


Government ID fail means that we haven't been able to verify the ID against the relevant government data base. Usually the first thing to check here is that all the information - e.g. licence number, version number and expiry date) is entered correctly & that the document is not expired.


The other reason the ID might fail is if it has been cancelled - e.g. individual has lost their licence, requested a new licence and then found the old one again. Or, if an individual has been issued with a temporary restricted licence - all options will lead to their provided licence failing.


In this instance, you may like to contact the individual to see if they know why their ID document is not in the Govt. ID system. If they think it should be valid, they can contact the relevant Govt. agency to get this updated or alternatively you might choose to collect an alternative ID.


Screening 


5 screening checks are run by default as part of the EIV process. Some customers may not see Adverse Media results. 

  • PEP
  • Sanctions
  • Warnings
  • Fitness & Probity
  • Adverse Media


PEP

A politically exposed person is an individual who has been entrusted with a prominent public function and potentially presents a higher financial risk due to the influence they may hold.


Sanctions

Lists imposed by governments and international organisations to alter the decisions of other actors (state and non-state) who burden their interests and breach international norms. Sanctioned entities are statutorily banned from doing business in or with the jurisdiction imposing the sanctions.


Warnings

Lists issued by law-enforcement or regulatory bodies. Entities on such lists are either involved in law-breaking activities at international level or in particular jurisdictions, under investigation or found guilty of regulatory breaches in their operating industry, which may indicate a significant financial, compliance, or reputational risk for our customer. 


Fitness & Probity

Lists of individuals and legal entities which have been disqualified or otherwise restricted from holding certain positions or participating in certain activities such as publicly-funded contracts due to regulatory or code of conduct breaches. 


Adverse Media

Any negative information on an individual or entity discovered across various sources, i.e. reputable news or other publications linking the individual or entity to involvement in corruption, money-laundering, terrorism/threat financing and other unlawful activities.


Each of these checks will result in either a MATCH (where the individual's name has triggered 1 or more hits) or NO MATCH (where the individual’s name has returned 0 results).


The following is visible in the verification report breakdown, however clicking "View screening report" opens up the more detailed Screening report which breaks down the individual hits.


Verification History


At the bottom of the report under History, any previous verifications run within this case can be found. If our team has changed any details and re-run checks before sending the case for review, you will find this evidence here with timestamps.  


The Legacy verifications table may be visible, showing legacy verification reports for this individual if applicable. This is on only for legacy First AML customers with cases which pre-date our current verification report format.


Report example




Downloading the Verification Report 


If you wish to download a copy of an individuals verification report for your internal records, you can do so by clicking the printer icon at the top of the page. Once you click the printer, you will have the option to change the destination, change it to "Print to PDF" and click print.