New Zealand Support Hours

8:30am - 5:00pm (NZST) 

Monday - Friday

Australia Support Hours

8:30am - 5:00pm (AEST) 

Monday - Friday

United Kingdom Support Hours

9.00am - 5:00pm (GMT+1)  

Monday - Friday

If you are unable to contact us during work hours please check out our Help Centre as we have a variety of resources available that may help to answer your questions.

If you can't quite find the solution you were looking for in the Help Centre, please feel free to submit a ticket here and our Support team will endeavour to respond on the next business day.

Help Centre Ticket Submission

To submit a ticket in the Help Centre:

  1. Go to Help Centre
  2. Click on "New Support Ticket" located just below the search bar
  3. Fill in the details of your request. (Please note that AML Region is referring to which country your reporting entity is based in and providing the First AML case number will help with the response time of your ticket, as this would give the support agent more context about the query).

    When a subject or description is entered into the ticket, on the right side there will be a list of possible existing help centre articles that may be able to assist you in the first instance.