I'm a First AML Platform / APP User

How to download the Web App
Summary  The First AML Platform can be saved down as a Web App that looks and behaves like a normal app, but cannot be found in App store or Google stor...
Thu, 4 Aug, 2022 at 4:16 PM
What are the different roles in the platform?
Summary  When setting up users in the platform, they can have different permissions and access around the platform. For example, some might be able to a...
Wed, 19 Jan, 2022 at 3:47 PM
Forgot your password, or setting one up for the first time?
Summary If you have forgotten your password, or if you are yet to set one up and your link to do so has expired, you can follow these instructions to lo...
Tue, 7 Jun, 2022 at 10:56 AM
How to add and remove users to the platform
Summary If you are looking at how to add, remove or amend any of the users in the system, you can with Platform Admin-, Team Admin- or Office Admin acce...
Wed, 13 Apr, 2022 at 1:10 PM
What do the Verification Reports mean?
Summary First AML leverages third party data providers in order for our analysts to perform various verification checks on individuals. We have enhanced...
Tue, 26 Jul, 2022 at 10:13 AM
AML Profile and how to update it
Summary  The AML profile is information you can add when you submit a case, so that: 1) you have more information around the case, and  2) the auditor ...
Thu, 16 Jun, 2022 at 11:48 AM
What are Exceptions and how to use them in the Platform
Summary An exception is granted when certain required documents cannot be supplied relating to the verification of an individual or entity. The excep...
Thu, 14 Apr, 2022 at 4:07 PM
Documents Tab
The Document Tab is where you can upload documents related to the case. For example, any KYC documents, certificates that might be required that you have on...
Thu, 14 Apr, 2022 at 1:33 PM
How to generate a verification report
If you would like to generate a report for your internal records, you can do so once you have approved the case.  Click the printer icon at the top of t...
Fri, 11 Feb, 2022 at 2:56 PM
How to assign other staff members to a case
Summary  This feature is commonly used by users who share work on certain cases.  For example, if you as an agent would like your PA to also be assi...
Mon, 11 Apr, 2022 at 11:07 AM