Case Creation / Management

How to Create / Submit a case to First AML
Summary  This article will take you through the full step by how to send through a case to First AML via the platform or mobile app. TABLE OF CON...
Thu, 19 May, 2022 at 9:12 AM
How to track the progress of a case
Summary You can easily track the progress of your case in live time via the Platform. For in progress cases, the best way to do so is via our 'Acti...
Tue, 17 May, 2022 at 2:39 PM
How to approve a case
Summary  Once the analyst has conducted CDD on a case, they will move the case into "ready for review" status.  When the case is in this stat...
Mon, 11 Apr, 2022 at 11:46 AM
What should the case name and reference be?
Summary  This article goes through what the case name and references should be, when submitting a First AML verification case. TABLE OF CONTEN...
Mon, 11 Apr, 2022 at 9:55 AM
What is a draft case and to create/delete one
Summary The draft cases feature enables you to create a case, input some of the information and not send it through to First AML for the analyst team to...
Mon, 11 Apr, 2022 at 1:44 PM
Ongoing Customer Due Diligence: Requires Re-verification
Summary First AML's Ongoing Customer Due Diligence feature gives you the ability to easily add a new case for a previously verified entity, but wit...
Wed, 10 Aug, 2022 at 4:48 PM
What is the best way to communicate with First AML?
Summary  If you need to communicate with the AML specialist assigned to a case, the fastest way to do so is via the Notes section on the Platform. If yo...
Thu, 11 Aug, 2022 at 9:41 AM
What do the Case Status and Individual Status mean?
Summary Once a case has been submitted in the First AML Platform, there is a Case Status that will show the progress for the case as well as a status fo...
Mon, 11 Apr, 2022 at 9:54 AM
How-To Add a Case Contact
Summary In order to submit your case to First AML, you are required to add a case contact for First AML to contact. Note that if there are several indiv...
Tue, 10 May, 2022 at 9:32 AM
Required Information - Incorporated Societies/Clubs
Summary: The purpose of this article is to assist our clients in understanding what information is required to verify an Incorporated Society or Club...
Tue, 18 Jan, 2022 at 12:33 PM